10 steps to successful customer service is an easy-to-read AND implement roadmap for anyone wanting to create a new company with service as a core value or anyone wanting to reinvent their company.
As a facilitator,your job is to remain neutral while helping others achieve common objectives. To do this, you need a complete range of tools and techniques for dealing with a wide variety of situations.
When you use 10 steps to successful meetings, you will have the extensive experience of ASTD behind you, delivering the best practices of top managers and leaders in the field. Expand your professionalism to include top-notch meeting management skills, and enjoy a reputation for conducting organized, effective, and truly productive meetings.